FAQs
Which areas do you cover?
We cover all cities in the Kingdom.
How long will it take for my order to arrive?
- Riyadh and Jeddah: Orders placed before 2:00 PM will be delivered the same day. Orders placed after 2:00 PM will be delivered the following day.
- (This excludes Fridays in Jeddah, which are considered a weekly holiday and no deliveries are made on those days.)
- Other cities in the Kingdom: Delivery takes 1 to 7 business days.
What is your delivery fee?
- Within Riyadh and Jeddah: Shipping is a flat rate of SAR 28.75.
- Other cities in the Kingdom: Shipping is SAR 28.75 for orders up to 20 kg.
- (If the order exceeds 20 kg, an additional SAR 1 will be added for each extra kg.)
Delivery is free to all cities when the total bill exceeds SAR 199.
What if my order arrives incomplete, has a problem, or I want to return it?
What should I do? The customer has the right to return the product within 3 days of receiving it. For more details, please refer to the Frequently Asked Questions (FAQ) page.
What are the cases for refusing a return or exchange?
The product will be refused in the following cases:
- If the product has been used.
- If the product has been damaged.
- If the product container has been opened (for food products).
What is the procedure for an exchange or return?
There is no exchange, only a return.
If the customer wishes to return the product without any defect or damage, the customer is responsible for the return shipping costs.
If the customer wishes to return the product due to a defect or damage, the store is responsible for the return shipping costs.
If you have a problem with your order, encounter a technical issue, or have a complaint, please contact us via WhatsApp chat. We will do our best to satisfy you. 🙏🏼🤍
How can we contact you?
If you have any questions about our products in general, or if you have a pet and don't know how to care for it in a particular way:
Contact us via private message on Instagram or Twitter .
If you have an order problem, encounter a technical issue, or have a complaint, contact us via direct chat on WhatsApp. We'll do our best to make it right! 🙏🏼🤍
Do you have a discount code?
At Mokwly, we have amazing offers and discounts on an ongoing basis, so follow us on social media (our designs are awesome! 🔥🔥)
What payment methods are available?
Mada - Visa - Mastercard - American Express - Apple Pay - Bank Transfer
Mada - Visa - Mastercard - American Express - Apple Pay - Local Transaction
(Cash on delivery is available throughout the Kingdom)
I need a product, but you don't have it. What's the solution?
Contact us and we'll get it for you 👌🏼